The things travellers ask us most
Short, direct answers. If yours is not here, call (800) 555-0123 or send us a message.
Who is SlickFlight?
An independent US travel agency. We search for, book and support flights. The airline named on your itinerary operates the flight, and its rules apply to the ticket.
Why did the price change when I clicked through?
Seats at each price are limited and other people are booking at the same moment. We double-check your fare with the airline before the payment page opens, so any change shows up before you pay.
How do I know if a bag is included?
Look at the bag icons on the result. They come from the fare the airline filed for that flight. Our bags and seats guide explains what each one means.
Can I cancel right after booking?
For most US bookings made at least seven days before departure, yes. US DOT rules allow a full refund if you cancel within 24 hours of purchase. Let us know as soon as you decide.
When is my card charged?
At checkout we place a hold for the total. The charge goes through only when the airline issues your ticket. If we cannot ticket, the hold is released and nothing is taken.
The airline changed my flight. What now?
If it is a cancellation or a big change you do not accept, you are generally owed a refund rather than a voucher. Our delays guide walks through the options.
How long do refunds take?
The airline approves the refund and your card issuer posts it. Once approved, most card refunds appear within one or two statements. We can tell you where yours is at any time.
Do you charge a booking fee?
On some itineraries. When a SlickFlight service fee applies, it is shown as a separate line at checkout before you confirm.
Can you book a large group?
Yes, by phone. Online booking is limited to smaller parties, so call (800) 555-0123 and a planner will price the group together.
There is a typo in a name on my ticket.
Contact us straight away. Some fares allow a correction, some charge for it and some do not allow it, and acting quickly gives the best chance of fixing it.
I bought my ticket somewhere else. Can you change it?
Only the company that issued a ticket can change or refund it, so the airline or agency you bought from is the right place to start. We are always happy to book a new trip for you.
What does a SlickFlight reference look like?
It starts with SLK followed by eight letters and numbers. The airline also gives you its own six-character code, which you use on the airline's website and at check-in.